DESCRIPTIF DE L'OFFRE

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ArcelorMittal is the world's leading steel and mining company. Guided by a philosophy to produce safe, sustainable steel, it is the leading supplier of quality steel products in all major markets including automotive, construction, household appliances and packaging. ArcelorMittal operates in 60 countries and employs about 222,000 people worldwide.

ArcelorMittal Luxembourg is looking for a: Service Management Leader

The Service Management Lead has overall responsibility for ITSM processes, strategy, compliance, and day to day execution in the Transversal Infrastructure Team of Arcelormittal Europe & Corporate. As part of an ITSM team that works in close partnership with IT Service Delivery staff you will to drive operational excellence, and continual process improvement.
The Service Management Lead actively engages with internal IT and service provider to ensure that IT staff and ITSM tool sets are equipped for efficient, and effective execution, and delivery of expected business value. 

So, what you’ll do?

Oversee and manage transversal Service Management teams, services and value realization
Develop and execute the IT Service Management roadmap with a goal of striking the optimal balance between business value and flexibility
Partner with global IT leaders and partners to establish common operating and service management methods
Drive continuous improvement across all organization in Europe
Oversee and manage critical incident response and day to day ITSM processes
Review ITSM related contracts, services, and SLAs
Educate and act as an advocate for ITSM practices
Participate in audits and compliance
Develop and communicate infrastructure strategy, budget, metrics, business cases, ROI analysis, and other related supporting materials

What will you gain?

It’s stimulating work in a supportive and diverse team environment. You’ll work with inspiring and passionate people. The first-hand experiences we offer are enriching and will jump-start your career. We’ll equip you with 
new capabilities. You can enroll in the ArcelorMittal University and mentoring programmes to develop new skills, knowledge and fresh perspectives. You also have unlimited access to the ArcelorMittal Learning Platform to boost your development.

What are we looking for?

Strong leadership skills and people management experience
Ability to manage multiple concurrent projects and summarize status to senior executive level
Creative and strategic thinking 
Adapt and work effectively with a variety of situations and groups
Manages work well, establishes timelines and clear priorities
Proactive and takes initiative and ownership
Excellent written and oral communication
Excellent interpersonal skills

Work experience requirements: 

3+ years in an ITSM leadership role 
ITIL practical experience and certification
Demonstrated success in partnering with IT management and team members to deploy ITSM in an iterative manner over time
Experience working in ServiceNow ITSM tools and utilizing strong analytical skills

How We Recruit 

We are committed to building an inclusive organisation where everyone feels supported and valued. We need people with all sorts of backgrounds, experiences, perspectives, and personalities to help us decarbonise the life 
of steel. Every person who applies to join ArcelorMittal receives equal employment opportunities, regardless of ethnicity, gender, socioeconomic background, sexual orientation, age, disability, and any other protected status. 

This is a fantastic opportunity to grow and develop. You will have the satisfaction of starting and completing projects that will make a tangible difference to people, communities, and planet. 

If this interests you, we’d love to talk.

Protection of Personal information 

Personal Data at ArcelorMittal is processed in compliance with the applicable data protections laws including the European General Data Protection Regulation (“GDPR”), the ArcelorMittal Data Protection Policy and the ArcelorMittal Group Data Protection Procedure.

Personal Data contained within a candidate’s CV is managed by ArcelorMittal for the purposes of recruitment for positions advertised. Personal data will be disclosed only to persons involved in the recruitment and hiring process, including third party service providers in certain cases. 

ArcelorMittal retains Personal Data of shortlisted candidates contained in their CVs in its database for a maximum period of 12 months from the day the position for which they applied is filled. 

This retained Personal Data of shortlisted candidates could be used (i) in the event that the position for which they applied falls vacant or (ii) another appropriate position becomes available. 

In the event that the recruitment is for a position outside of the EU and intends to send a candidate’s Personal Data outside of the EU, the candidate will be informed of (i) the recruiting legal entity (ii) the country of the recruiting company (iii) the fact that Personal Data is being transferred outside of the EU and (iv) the safeguards in place to protect their Personal Data – i.e the existing of binding corporate rules as prescribed by the GDPR..

Personal Data of candidates not shortlisted will not be retained by ArcelorMittal. 

Candidates whose data is retained may exercise their rights of access, rectification, erasure and object to processing by sending an email to DataProtection@arcelormittal.com